FAQs
Yes. We offer smart home integrations including lighting, HVAC, locks, and more.
Yes. Most of our systems include mobile app access, allowing you to arm/disarm, view cameras, receive alerts, and manage automation features remotely.
Yes, our invoices will come from our Support Bill Pay address. Each invoice includes its own secure payment link.
In many cases, yes. We can evaluate your current system and let you know what can be integrated or what needs to be upgraded.
In many cases, yes. We can evaluate your current equipment and let you know what can be reused or upgraded.
Yes. We offer both, and we’ll recommend the best option based on your building and security needs.
Yes. Our technicians are trained in NFPA and local code requirements, and we design systems that meet all inspection and compliance standards.
Yes. We offer indoor, outdoor, and doorbell cameras with mobile access and recording options.
Yes. All of our systems can be professionally monitored 24/7, ensuring immediate response to alarms, emergencies, and system alerts.
Yes. We provide complimentary on‑site assessments and quotes for all new systems.
Yes. We provide ongoing maintenance, inspections, and service options to keep your system performing reliably year‑round.
Our answering service will take your emergency calls and dispatch them directly to the on‑call technician for prompt assistance.
If your alarm is triggered accidentally, our monitoring center will call you to verify the situation. If you confirm it’s a false alarm, the alert is cleared, and no emergency services are dispatched. If we can’t reach you, we follow your preset response protocol.
Our monitoring center immediately receives the alert, verifies the event, and dispatches emergency services when needed. You’ll also receive instant notifications.
Our technicians are full‑time ASA employees — not subcontractors. They’re background‑checked, licensed, and trained to meet Maine and New Hampshire code requirements. You’ll always know exactly who is arriving, and our office will keep you updated every step of the way.
We don’t sell preset packages because every home and business has different needs. Instead, we design systems that fit your space, your goals, and your budget — not a one‑size‑fits‑all box.
Yes. The backup battery automatically keeps the panel running until power returns.